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  • General questions
  • Core Features
  • Shopify Integration
  • WooCommerce Integration
  • Technical & Integration

General questions:

Welcome! We're excited to show you how The SMS City can revolutionize your business. Here are answers to some of the most common questions we receive.

Think of The SMS City as your complete communication ecosystem. It's a powerful core platform designed to automate your marketing, streamline your customer support, and drive growth. While it excels at SMS and WhatsApp messaging, its true power lies in its deep integrations, automation capabilities, and intelligent features that work together to put your business growth on autopilot.

While we have incredibly powerful, dedicated integrations for e-commerce platforms like Shopify and WooCommerce, The SMS City is designed for all business niches. Its robust API allows it to connect with any third-party software, making it a perfect solution for healthcare, real estate, gyms, educational institutions, and any other business that needs to communicate effectively with its audience.

No, you do not! This is one of the most powerful advantages of our platform. The SMS City is engineered to provide full WhatsApp messaging capabilities without requiring you to go through the lengthy and costly process of acquiring the official WhatsApp Business API.

 

Core Features & Capabilities:

Absolutely! We've designed a no-code, drag-and-drop chatbot builder specifically for this reason. You can visually map out entire conversations and build a powerful, intelligent bot without writing a single line of code.

Our chatbots go beyond simple pre-programmed replies. You can leverage AI by simply instructing the chatbot on how to behave. For example, you can tell it to be a "friendly sales assistant" or a "formal support agent," and it will adapt its conversational style accordingly to handle customer queries intelligently.

 

Yes, you can. The platform provides robust tools for mass communication, allowing you to schedule and send bulk messages via SMS or WhatsApp. You can easily upload your contact lists (e.g., via Excel CSV files) and reach your entire audience for important announcements or promotional offers.

Our platform includes robust features for efficient contact management. You can easily import your existing lists and, more importantly, segment your audience based on various criteria like their purchase history or interests. This allows you to send hyper-targeted and highly effective campaigns instead of generic blasts.

Shopify Integration:

The Shopify Hub is a dedicated, standalone web application that connects your Shopify store to The SMS City's powerful engine. It uses APIs and webhooks to deeply integrate with your store and automate countless events, from marketing to customer support.

Trust and accuracy. Our intelligent system not only sends perfectly timed reminders but also uses the official Shopify Orders API as a final safeguard. This guarantees that we never send a recovery message to a customer who has already completed their order, which prevents embarrassing errors and builds customer confidence.

The Magic CRM is your new customer relationship command center. Its standout feature is the Interaction Timeline. Imagine seeing every single touchpoint with a customer—every order, every automated message, every note you've added—in a single, chronological feed. This gives you instant, complete context, allowing you to provide world-class, personal customer service at scale.

Definitely! The Shopify Hub is a full automation suite. You can set up:

  • Win-Back Campaigns: Automatically message customers who haven't shopped with you in a while to bring them back.

  • Cross-Sell Campaigns: Intelligently offer related products based on a customer's purchase history (e.g., offer coffee beans after they buy a coffee machine).

  • Interactive Workflows: Build two-way conversations. A prime example is our

  • COD Confirmation workflow, where a customer's "YES" reply automatically confirms and tags their order in Shopify, saving you hours of manual work.

WooCommerce Integration:

We have two distinct, powerful plugins for the WooCommerce ecosystem:

  1. The Main WooCommerce Integration Plugin: Your all-in-one operational tool.

  2. The WooBot Plugin: An innovative conversational shopping tool.

This plugin is your store's backbone. It handles:

  • Automated Order Notifications: Send SMS/WhatsApp alerts for every order status change.

  • Fake Order Prevention: Reduce fraud by using SMS/WhatsApp OTP to verify a user's phone number during checkout.

  • Price Drop Alerts: Let customers subscribe to products and get notified automatically when they go on sale.

  • Multivendor Support: It integrates seamlessly with popular platforms like Dokan and WCFM Marketplace.

The WooBot is an innovative plugin that empowers your customers to search for products within your WooCommerce store directly through WhatsApp. They can use quick replies to find products and get details without ever leaving the chat app, providing a convenient and modern shopping experience.

Technical & Integration Questions:

Yes. The platform was built for this. We offer a comprehensive REST API with detailed documentation that allows for deep integration with any custom application, CRM, ERP, or other business tool you use.